Refund Policy

Last updated: September 2026

Cancellations

Email us within 12 hours of ordering and we'll cancel and refund it in full, before it ships.

Damaged, defective, or wrong item

If your device arrives damaged, doesn't power on, or isn't what you ordered, email [email protected] within 30 days of delivery with a photo or short video and your order number. We'll send a replacement or a full refund, whichever you prefer — no need to ship anything back.

Lost or delayed shipments

If your order hasn't arrived within 35 days of shipping, contact us with your order number and we'll refund or reship it.

Change of mind

Because this is a personal-care device, and each order ships individually from our fulfillment partner, we're not able to accept returns for change-of-mind. If something's genuinely wrong with your order, see above — we'll make it right.

How refunds are issued

Approved refunds go back to your original payment method via PayPal, typically within 5–10 business days depending on your bank.

This is a general template, not legal advice. As the business grows, consider having it reviewed by a professional for your specific jurisdiction.